Terms and Conditions

  • FTB products are handmade and may have some variance in size.  All products are weighed and products will be overweight, rather than shipped under weight
  • Gift Hampers: contents, box and toys may vary from those shown in photographs.
  • Need our products shipped internationally? Contact us for international shipping rates.
  • Delivery within 24 hours of order, where possible.
  • Please allow 48 hours for personalised orders and at least 3 days for monogrammed blankets.
  • Cancellations must be made within 24 hours of order.
  • We want you to be totally happy with your order.  If you are not, please notify us within 2 days of receiving your order, by email.  You can return the product, but in the condition you found it – sealed, unopened, with all packaging – within 7 days of receiving your order.  Please state your reason for return.
  • If the product is being returned because you changed your mind, you will have to pay the shipping costs.
  • Refunds will be processed within 14 days. Personalised items cannot be cancelled, returned or refunded.
  • In the event that your order is damaged, please email us within 2 days of receiving your order and include a picture of the damaged item. We will endeavour to replace faulty/damaged goods.
  • Our products contain wheat and egg. 
  • FTB make treats in a factory that uses peanuts.